Shipping, returns & refunds
Everything about how your boxes travel from our Karnal warehouse to your door — and what happens if something goes wrong.
Last updated 1 Sept 2026
1. Dispatch times
Stock sizes leave Haryana within 48 working hours of payment confirmation (Monday–Saturday, excluding public holidays). Custom-print orders ship 10–15 working days after artwork approval. You receive an email and WhatsApp message with the courier name and AWB number the moment your order is booked.
2. Delivery time and coverage
- Haryana, Delhi NCR & Punjab: 1–3 days
- North, West & Central metros: 3–6 days
- South, East & North-East: 4–7 days
3. Shipping charges
A flat surface-courier charge (shown before payment) applies to orders below ₹4,999 ex-GST; orders above that ship free to most pincodes. Very large or part-truck-load orders may be quoted separately — we will contact you before dispatch if the charge changes. Shipping attracts 18% GST, itemised on your invoice.
4. Receiving your order
Boxes are shipped flat in strapped bundles. Please count bundles against the invoice at the door and note any shortage or visible damage on the courier's delivery record — this makes claims fast.
5. Damage, shortage and wrong items
Report within 48 hours of delivery on WhatsApp or email with your order number and photos of the outer bundle and the affected boxes. We replace the affected quantity with the next dispatch or refund it — your choice.
6. Cancellations and returns
- Cancel any stock order before dispatch for a full refund.
- After dispatch, corrugated packaging is not returnable unless damaged or incorrect, as it is produced to order in bulk.
- Custom-printed orders cannot be cancelled after artwork approval.
7. Refund timelines
Refunds are initiated within 2 working days of approval to the original payment method (UPI, card, netbanking or bank transfer). Banks typically take 5–7 working days to post the credit. A refund note referencing the original tax invoice is issued for GST purposes.